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  • Shipping and Returns

Shipping and Returns

 We take pride in providing not only exquisite wigs but also a smooth shopping experience from beginning to end. Every order is handled with care, precision, and discretion to ensure your order arrives securely.




Order Processing


All orders are processed within 3–4 business days (excluding weekends and holidays).

Once your order is confirmed, you will receive an email with your order summary and estimated delivery timeline.


Ready-to-Ship Wigs: Dispatched within 3–4 business days.


Each wig is inspected and packaged with care before dispatch to meet our standards.




Shipping Methods


We partner with DHL to ensure fast, secure, and trackable delivery worldwide.

You will receive a tracking number once your order has been shipped.


Estimated Delivery Times:


Domestic: 3–4 business days


International: 5–10 business days (depending on destination and customs clearance)


Packaging


Your order will arrive in a secure package, ensuring privacy and presentation excellence.

Each unit is protected in our signature box, designed for safe travel.




Customs & Duties


For international orders, customs fees, import duties, and taxes may apply.

These charges are determined by your local customs authority and are the responsibility of the customer.




Return & Exchange Policy


Because each Iris Luxury Hair unit is a hygienic and luxury item, we maintain strict quality and sanitation standards to protect all our clients. For this reason*we do not accept returns or exchanges on any products due to hygiene and health concerns*.


All sales are *final*. Once an item has been purchased, it cannot be returned, refunded, or exchanged, regardless of whether it has been opened or not.

This policy applies but is not limited to the following categories:

* Personal care items
* Hair accessories and tools
* Any item that comes into direct contact with the body

We appreciate your understanding and cooperation in helping us maintain the highest standards of hygiene for all customers.



Damaged or Incorrect Items


In the rare event that your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will prioritize resolving the issue swiftly and with the utmost care.




Need Assistance?


Our Support Team is here to help you


📞 WhatsApp business:

+254740257276


📧 Email:

 contact@irisluxuryhairstore.com


🕒 Response Time: 

Within 24 hours


At Iris Luxury Hair, every detail matters — from the purchase of your wig to the journey it takes to reach you.


Your satisfaction, comfort, and confidence are always our highest priority.

Logo

Iris Luxury Hair is your go-to destination for high quality wigs. From trendy designs to timeless classics, we curate a diverse collection that inspires confidence and honors the strength, dignity and grace of the virtuous woman. With a focus on quality and customer satisfaction, we're here to help.

For Order Queries 

:WhatsApp +254740257276

For Delivery Queries 

:WhatsApp  +254740257276

Quick Links

About Us
Privacy Policy
Return Policy

Follow Us 

Privacy Policy


At Iris Luxury Hair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019, and related regulations. By using our website and/or purchasing our products, you agree to the terms described below.



1. Data Controller


Name: Iris Luxury Hair


WhatsApp: +254740257276


For purposes of the Data Protection Act 2019, Iris Luxury Hair is the Data Controller and, where applicable, Data Processor of your personal data.



2. What Personal Data We Collect


We collect the following personal data when you interact with us, place orders, or use our website:


    Name


    email address


    phone number


    Shipping and billing addresses


    Payment information (e.g. card details, where applicable via third parties)


    Account credentials (username, password)


    Order history and preferences


    Usage data (e.g. browser type, device information, IP address, pages viewed)


    Communication records (emails, chat, customer support)

    Optional: photos


We do not collect or process sensitive personal data (such as health status, bio metric data) unless strictly necessary and with your explicit consent.



3. How We Use Your Data


We use your data for the following purposes:


    To process and fulfill your orders, including shipping and payment processing


    To provide customer service and respond to your inquiries


    To send you updates, promotional offers, and newsletters, only if you have opted-in for marketing communications


    To improve our website and services (analytics, performance, usability)


    To verify your identity and prevent fraud


    To comply with legal obligations


We shall only process your data for purposes which are lawful, fair, and transparent, and for which you have been informed (Data Protection Act section 25). 



4. Lawful Basis


We rely on one or more of the following lawful bases for processing your personal data:


Your consent (for marketing or custom orders)


Performance of a contract (order fulfillment)


Compliance with legal obligations


Legitimate interests (improving our service, fraud prevention), provided these do not override your rights.



5. Sharing Your Data


We may share your personal data with:


    Service providers (e.g. payment processors, shipping/fulfillment partners, IT service providers)


    Third parties for marketing only if you opt-in


    Legal or regulatory authorities if required by law


    In connection with business transfers (e.g. merger or sale) under confidentiality


All third parties are bound by contractual obligations to maintain confidentiality and to use your data only for the services they provide.



6. International Transfers


If we transfer data outside Kenya, we will ensure that:


The recipient country has adequate data protection laws, or we implement suitable safeguards (contracts, binding corporate rules, etc.), or you have explicitly consented.



7. Data Retention


We will retain your personal data only as long as necessary for the purposes it was collected, including to:


    Fulfill orders and customer service


    Comply with legal obligations


    Resolve disputes


Once data is no longer needed, it will be securely deleted or anonymized.



8. Your Rights as a Data Subject


Under the Kenya Data Protection Act, you have the following rights:


    Right to be informed – we must inform you how your data is used.


    Right of access – you can request access to your personal data held by us.


    Right to rectification – correction of inaccurate or incomplete data.


    Right to erasure / deletion – in certain circumstances you may request data be deleted.


    Right to restrict processing – e.g. where data is contested.


    Right to object – especially for direct marketing.


    Data portability – where applicable, to receive a copy of data in a structured, commonly used format.


    Right to withdraw consent at any time (for processing based on consent).


To exercise your rights, please WhatsApp us at +254740257276. We aim to respond within the time frames required by law.



9. Cookies and Tracking


We use cookies and similar tracking technologies to:


Enable basic website functionality


Analyze usage and improve our site


Provide personalized content or advertising (only with your consent)


You may set your browser to refuse non-essential cookies or opt out via our cookie consent tool. Essential cookies required for site function will still operate.



10. Security


We implement reasonable technical and organizational measures to secure your personal data against loss, unauthorized access, alteration, or disclosure. Measures include:


    Encryption of sensitive data


    Secure servers and access controls


    Regular audits and security assessments



    11. Children


    Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us so we can delete that data.



    12. Changes to This Policy


    We may update this Privacy Policy periodically. When we do, we will notify you as required (e.g. via WhatsApp or prominent notice on our site).



    13. Complaints, Questions & Contact


    If you have any questions or wish to exercise your data protection rights, or if you are unhappy with how we process your data, you may:


    WhatsApp us at:+254740257276




    By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

    ​

    Note: The Below Element is designed for mobile and tablet views only.

    Quick Links
    About Us
    Privacy Policy
    Return Policy

    Iris Luxury Hair is your go-to destination for high quality wigs. From trendy designs to timeless classics, we curate a diverse collection that inspires confidence and honors the strength, dignity and grace of the virtuous woman. With a focus on quality and customer satisfaction, we're here to help.

    For Order Queries 

    WhatsApp  +254740257276

    For Delivery Queries 

    WhatsApp  +254740257276

    Privacy Policy


    At Iris Luxury Hair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019, and related regulations. By using our website and/or purchasing our products, you agree to the terms described below.


    1. Data Controller


    Name: Iris Luxury Hair

    WhatsApp: +254740257276


    For purposes of the Data Protection Act 2019, Iris Luxury Hair is the Data Controller and, where applicable, Data Processor of your personal data.


    2. What Personal Data We Collect


    We collect the following personal data when you interact with us, place orders, or use our website:


    • Name

    • email address

    • phone number

    • Shipping and billing addresses

    • Payment information (e.g. card details, where applicable via third parties)

    • Account credentials (username, password)

    • Order history and preferences

    • Usage data (e.g. browser type, device information, IP address, pages viewed)

    • Communication records (emails, chat, customer support)

    • Optional: photos


    We do not collect or process sensitive personal data (such as health status, bio metric data) unless strictly necessary and with your explicit consent.


    3. How We Use Your Data


    We use your data for the following purposes:


    • To process and fulfill your orders, including shipping and payment processing


    • To provide customer service and respond to your inquiries


    • To send you updates, promotional offers, and newsletters, only if you have opted-in for marketing communications


    • To improve our website and services (analytics, performance, usability)


    • To verify your identity and prevent fraud


    • To comply with legal obligations


    We shall only process your data for purposes which are lawful, fair, and transparent, and for which you have been informed (Data Protection Act section 25). 


    4. Lawful Basis


    We rely on one or more of the following lawful bases for processing your personal data:


    • Your consent (for marketing or custom orders)


    • Performance of a contract (order fulfillment)


    • Compliance with legal obligations


    • Legitimate interests (improving our service, fraud prevention), provided these do not override your rights.


    5. Sharing Your Data


    We may share your personal data with:


    • Service providers (e.g. payment processors, shipping/fulfillment partners, IT service providers)


    • Third parties for marketing only if you opt-in


    • Legal or regulatory authorities if required by law


    • In connection with business transfers (e.g. merger or sale) under confidentiality


    All third parties are bound by contractual obligations to maintain confidentiality and to use your data only for the services they provide.


    6. International Transfers


    If we transfer data outside Kenya, we will ensure that:


    The recipient country has adequate data protection laws, or we implement suitable safeguards (contracts, binding corporate rules, etc.), or you have explicitly consented.


    7. Data Retention


    We will retain your personal data only as long as necessary for the purposes it was collected, including to:


    • Fulfill orders and customer service


    • Comply with legal obligations


    • Resolve disputes


    Once data is no longer needed, it will be securely deleted or anonymized.


    8. Your Rights as a Data Subject


    Under the Kenya Data Protection Act, you have the following rights:


    • Right to be informed – we must inform you how your data is used.


    • Right of access – you can request access to your personal data held by us.


    • Right to rectification – correction of inaccurate or incomplete data.


    • Right to erasure / deletion – in certain circumstances you may request data be deleted.


    • Right to restrict processing – e.g. where data is contested.


    • Right to object – especially for direct marketing.


    • Data portability – where applicable, to receive a copy of data in a structured, commonly used format.


    • Right to withdraw consent at any time (for processing based on consent).


    To exercise your rights, please WhatsApp us at +25440257276. We aim to respond within the time frames required by law.


    9. Cookies and Tracking


    We use cookies and similar tracking technologies to:


    • Enable basic website functionality


    • Analyze usage and improve our site


    • Provide personalized content or advertising (only with your consent)


    You may set your browser to refuse non-essential cookies or opt out via our cookie consent tool. Essential cookies required for site function will still operate.



    10. Security


    We implement reasonable technical and organizational measures to secure your personal data against loss, unauthorized access, alteration, or disclosure. Measures include:


    • Encryption of sensitive data


    • Secure servers and access controls


    • Regular audits and security assessments


    11. Children


    Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us so we can delete that data.


    12. Changes to This Policy


    We may update this Privacy Policy periodically. When we do, we will notify you as required (e.g. via WhatsApp or prominent notice on our site).


    13. Complaints, Questions & Contact


    If you have any questions or wish to exercise your data protection rights, or if you are unhappy with how we process your data, you may:


    WhatsApp us at: +254740257276




    By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.







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