At Iris we believe in diligence and exceptional service. We are here to guide you every step of the way - from selecting your perfect unit to ensuring you enjoy a seamless experience.
Connect With Us
📞 WhatsApp business:
For faster assistance.
📧 Email:
contact@irisluxuryhairstore.com
🕒 Hours of Service:
Monday – Friday: 9:00 AM – 5:00 PM (EAT)
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
Iris Luxury Hair is your go-to destination for high quality wigs. From trendy designs to timeless classics, we curate a diverse collection that inspires confidence and honors the strength, dignity and grace of the virtuous woman. With a focus on quality and customer satisfaction, we're here to help.
For Order Queries
:WhatsApp +254740257276
For Delivery Queries
:WhatsApp +254740257276
Privacy Policy
At Iris Luxury Hair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019, and related regulations. By using our website and/or purchasing our products, you agree to the terms described below.
1. Data Controller
Name: Iris Luxury Hair
WhatsApp: +254740257276
For purposes of the Data Protection Act 2019, Iris Luxury Hair is the Data Controller and, where applicable, Data Processor of your personal data.
2. What Personal Data We Collect
We collect the following personal data when you interact with us, place orders, or use our website:
Name
email address
phone number
Shipping and billing addresses
Payment information (e.g. card details, where applicable via third parties)
Account credentials (username, password)
Order history and preferences
Usage data (e.g. browser type, device information, IP address, pages viewed)
Communication records (emails, chat, customer support)
Optional: photos
We do not collect or process sensitive personal data (such as health status, bio metric data) unless strictly necessary and with your explicit consent.
3. How We Use Your Data
We use your data for the following purposes:
To process and fulfill your orders, including shipping and payment processing
To provide customer service and respond to your inquiries
To send you updates, promotional offers, and newsletters, only if you have opted-in for marketing communications
To improve our website and services (analytics, performance, usability)
To verify your identity and prevent fraud
To comply with legal obligations
We shall only process your data for purposes which are lawful, fair, and transparent, and for which you have been informed (Data Protection Act section 25).
4. Lawful Basis
We rely on one or more of the following lawful bases for processing your personal data:
Your consent (for marketing or custom orders)
Performance of a contract (order fulfillment)
Compliance with legal obligations
Legitimate interests (improving our service, fraud prevention), provided these do not override your rights.
5. Sharing Your Data
We may share your personal data with:
Service providers (e.g. payment processors, shipping/fulfillment partners, IT service providers)
Third parties for marketing only if you opt-in
Legal or regulatory authorities if required by law
In connection with business transfers (e.g. merger or sale) under confidentiality
All third parties are bound by contractual obligations to maintain confidentiality and to use your data only for the services they provide.
6. International Transfers
If we transfer data outside Kenya, we will ensure that:
The recipient country has adequate data protection laws, or we implement suitable safeguards (contracts, binding corporate rules, etc.), or you have explicitly consented.
7. Data Retention
We will retain your personal data only as long as necessary for the purposes it was collected, including to:
Fulfill orders and customer service
Comply with legal obligations
Resolve disputes
Once data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights as a Data Subject
Under the Kenya Data Protection Act, you have the following rights:
Right to be informed – we must inform you how your data is used.
Right of access – you can request access to your personal data held by us.
Right to rectification – correction of inaccurate or incomplete data.
Right to erasure / deletion – in certain circumstances you may request data be deleted.
Right to restrict processing – e.g. where data is contested.
Right to object – especially for direct marketing.
Data portability – where applicable, to receive a copy of data in a structured, commonly used format.
Right to withdraw consent at any time (for processing based on consent).
To exercise your rights, please WhatsApp us at +254740257276. We aim to respond within the time frames required by law.
9. Cookies and Tracking
We use cookies and similar tracking technologies to:
Enable basic website functionality
Analyze usage and improve our site
Provide personalized content or advertising (only with your consent)
You may set your browser to refuse non-essential cookies or opt out via our cookie consent tool. Essential cookies required for site function will still operate.
10. Security
We implement reasonable technical and organizational measures to secure your personal data against loss, unauthorized access, alteration, or disclosure. Measures include:
Encryption of sensitive data
Secure servers and access controls
Regular audits and security assessments
11. Children
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us so we can delete that data.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will notify you as required (e.g. via WhatsApp or prominent notice on our site).
13. Complaints, Questions & Contact
If you have any questions or wish to exercise your data protection rights, or if you are unhappy with how we process your data, you may:
WhatsApp us at:+254740257276
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Note: The Below Element is designed for mobile and tablet views only.
Iris Luxury Hair is your go-to destination for high quality wigs. From trendy designs to timeless classics, we curate a diverse collection that inspires confidence and honors the strength, dignity and grace of the virtuous woman. With a focus on quality and customer satisfaction, we're here to help.
For Order Queries
WhatsApp +254740257276
For Delivery Queries
WhatsApp +254740257276
Privacy Policy
At Iris Luxury Hair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019, and related regulations. By using our website and/or purchasing our products, you agree to the terms described below.
1. Data Controller
Name: Iris Luxury Hair
WhatsApp: +254740257276
For purposes of the Data Protection Act 2019, Iris Luxury Hair is the Data Controller and, where applicable, Data Processor of your personal data.
2. What Personal Data We Collect
We collect the following personal data when you interact with us, place orders, or use our website:
Name
email address
phone number
Shipping and billing addresses
Payment information (e.g. card details, where applicable via third parties)
Account credentials (username, password)
Order history and preferences
Usage data (e.g. browser type, device information, IP address, pages viewed)
Communication records (emails, chat, customer support)
Optional: photos
We do not collect or process sensitive personal data (such as health status, bio metric data) unless strictly necessary and with your explicit consent.
3. How We Use Your Data
We use your data for the following purposes:
To process and fulfill your orders, including shipping and payment processing
To provide customer service and respond to your inquiries
To send you updates, promotional offers, and newsletters, only if you have opted-in for marketing communications
To improve our website and services (analytics, performance, usability)
To verify your identity and prevent fraud
To comply with legal obligations
We shall only process your data for purposes which are lawful, fair, and transparent, and for which you have been informed (Data Protection Act section 25).
4. Lawful Basis
We rely on one or more of the following lawful bases for processing your personal data:
Your consent (for marketing or custom orders)
Performance of a contract (order fulfillment)
Compliance with legal obligations
Legitimate interests (improving our service, fraud prevention), provided these do not override your rights.
5. Sharing Your Data
We may share your personal data with:
Service providers (e.g. payment processors, shipping/fulfillment partners, IT service providers)
Third parties for marketing only if you opt-in
Legal or regulatory authorities if required by law
In connection with business transfers (e.g. merger or sale) under confidentiality
All third parties are bound by contractual obligations to maintain confidentiality and to use your data only for the services they provide.
6. International Transfers
If we transfer data outside Kenya, we will ensure that:
The recipient country has adequate data protection laws, or we implement suitable safeguards (contracts, binding corporate rules, etc.), or you have explicitly consented.
7. Data Retention
We will retain your personal data only as long as necessary for the purposes it was collected, including to:
Fulfill orders and customer service
Comply with legal obligations
Resolve disputes
Once data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights as a Data Subject
Under the Kenya Data Protection Act, you have the following rights:
Right to be informed – we must inform you how your data is used.
Right of access – you can request access to your personal data held by us.
Right to rectification – correction of inaccurate or incomplete data.
Right to erasure / deletion – in certain circumstances you may request data be deleted.
Right to restrict processing – e.g. where data is contested.
Right to object – especially for direct marketing.
Data portability – where applicable, to receive a copy of data in a structured, commonly used format.
Right to withdraw consent at any time (for processing based on consent).
To exercise your rights, please WhatsApp us at +25440257276. We aim to respond within the time frames required by law.
9. Cookies and Tracking
We use cookies and similar tracking technologies to:
Enable basic website functionality
Analyze usage and improve our site
Provide personalized content or advertising (only with your consent)
You may set your browser to refuse non-essential cookies or opt out via our cookie consent tool. Essential cookies required for site function will still operate.
10. Security
We implement reasonable technical and organizational measures to secure your personal data against loss, unauthorized access, alteration, or disclosure. Measures include:
Encryption of sensitive data
Secure servers and access controls
Regular audits and security assessments
11. Children
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us so we can delete that data.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will notify you as required (e.g. via WhatsApp or prominent notice on our site).
13. Complaints, Questions & Contact
If you have any questions or wish to exercise your data protection rights, or if you are unhappy with how we process your data, you may:
WhatsApp us at: +254740257276
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.