The Luxury Collection

Iris Luxury Hair is your go-to destination for high quality wigs. From trendy designs to timeless classics, we curate a diverse collection that inspires confidence and honors the strength, dignity and grace of the virtuous woman. With a focus on quality and customer satisfaction, we're here to help.

For Order Queries

:WhatsApp +254740257276

For Delivery Queries

:WhatsApp +254740257276

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Privacy Policy

At Iris Luxury Hair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019, and related regulations. By using our website and/or purchasing our products, you agree to the terms described below.

1. Data Controller

Name: Iris Luxury Hair

WhatsApp: +254740257276

For purposes of the Data Protection Act 2019, Iris Luxury Hair is the Data Controller and, where applicable, Data Processor of your personal data.

2. What Personal Data We Collect

We collect the following personal data when you interact with us, place orders, or use our website:

Name

email address

phone number

Shipping and billing addresses

Payment information (e.g. card details, where applicable via third parties)

Account credentials (username, password)

Order history and preferences

Usage data (e.g. browser type, device information, IP address, pages viewed)

Communication records (emails, chat, customer support)

Optional: photos

We do not collect or process sensitive personal data (such as health status, bio metric data) unless strictly necessary and with your explicit consent.

3. How We Use Your Data

We use your data for the following purposes:

To process and fulfill your orders, including shipping and payment processing

To provide customer service and respond to your inquiries

To send you updates, promotional offers, and newsletters, only if you have opted-in for marketing communications

To improve our website and services (analytics, performance, usability)

To verify your identity and prevent fraud

To comply with legal obligations

We shall only process your data for purposes which are lawful, fair, and transparent, and for which you have been informed (Data Protection Act section 25).

4. Lawful Basis

We rely on one or more of the following lawful bases for processing your personal data:

Your consent (for marketing or custom orders)

Performance of a contract (order fulfillment)

Compliance with legal obligations

Legitimate interests (improving our service, fraud prevention), provided these do not override your rights.

5. Sharing Your Data

We may share your personal data with:

Service providers (e.g. payment processors, shipping/fulfillment partners, IT service providers)

Third parties for marketing only if you opt-in

Legal or regulatory authorities if required by law

In connection with business transfers (e.g. merger or sale) under confidentiality

All third parties are bound by contractual obligations to maintain confidentiality and to use your data only for the services they provide.

6. International Transfers

If we transfer data outside Kenya, we will ensure that:

The recipient country has adequate data protection laws, or we implement suitable safeguards (contracts, binding corporate rules, etc.), or you have explicitly consented.

7. Data Retention

We will retain your personal data only as long as necessary for the purposes it was collected, including to:

Fulfill orders and customer service

Comply with legal obligations

Resolve disputes

Once data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights as a Data Subject

Under the Kenya Data Protection Act, you have the following rights:

Right to be informed – we must inform you how your data is used.

Right of access – you can request access to your personal data held by us.

Right to rectification – correction of inaccurate or incomplete data.

Right to erasure / deletion – in certain circumstances you may request data be deleted.

Right to restrict processing – e.g. where data is contested.

Right to object – especially for direct marketing.

Data portability – where applicable, to receive a copy of data in a structured, commonly used format.

Right to withdraw consent at any time (for processing based on consent).

To exercise your rights, please WhatsApp us at +254740257276. We aim to respond within the time frames required by law.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

Enable basic website functionality

Analyze usage and improve our site

Provide personalized content or advertising (only with your consent)

You may set your browser to refuse non-essential cookies or opt out via our cookie consent tool. Essential cookies required for site function will still operate.

10. Security

We implement reasonable technical and organizational measures to secure your personal data against loss, unauthorized access, alteration, or disclosure. Measures include:

Encryption of sensitive data

Secure servers and access controls

Regular audits and security assessments

11. Children

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us so we can delete that data.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will notify you as required (e.g. via WhatsApp or prominent notice on our site).

13. Complaints, Questions & Contact

If you have any questions or wish to exercise your data protection rights, or if you are unhappy with how we process your data, you may:

WhatsApp us at:+254740257276

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Note: The Below Element is designed for mobile and tablet views only.

Quick Links

About Us

Return Policy

For Order Queries

WhatsApp +254740257276

For Delivery Queries

WhatsApp +254740257276

Privacy Policy

1. Data Controller

Name: Iris Luxury Hair

WhatsApp: +254740257276

For purposes of the Data Protection Act 2019, Iris Luxury Hair is the Data Controller and, where applicable, Data Processor of your personal data.

2. What Personal Data We Collect

We collect the following personal data when you interact with us, place orders, or use our website:

Name
email address
phone number
Shipping and billing addresses
Payment information (e.g. card details, where applicable via third parties)
Account credentials (username, password)
Order history and preferences
Usage data (e.g. browser type, device information, IP address, pages viewed)
Communication records (emails, chat, customer support)
Optional: photos

We do not collect or process sensitive personal data (such as health status, bio metric data) unless strictly necessary and with your explicit consent.

3. How We Use Your Data

We use your data for the following purposes:

To process and fulfill your orders, including shipping and payment processing

To provide customer service and respond to your inquiries

To send you updates, promotional offers, and newsletters, only if you have opted-in for marketing communications

To improve our website and services (analytics, performance, usability)

To verify your identity and prevent fraud

To comply with legal obligations

We shall only process your data for purposes which are lawful, fair, and transparent, and for which you have been informed (Data Protection Act section 25).

4. Lawful Basis

We rely on one or more of the following lawful bases for processing your personal data:

Your consent (for marketing or custom orders)

Performance of a contract (order fulfillment)

Compliance with legal obligations

Legitimate interests (improving our service, fraud prevention), provided these do not override your rights.

5. Sharing Your Data

We may share your personal data with:

Service providers (e.g. payment processors, shipping/fulfillment partners, IT service providers)

Third parties for marketing only if you opt-in

Legal or regulatory authorities if required by law

In connection with business transfers (e.g. merger or sale) under confidentiality

All third parties are bound by contractual obligations to maintain confidentiality and to use your data only for the services they provide.

6. International Transfers

If we transfer data outside Kenya, we will ensure that:

The recipient country has adequate data protection laws, or we implement suitable safeguards (contracts, binding corporate rules, etc.), or you have explicitly consented.

7. Data Retention

We will retain your personal data only as long as necessary for the purposes it was collected, including to:

Fulfill orders and customer service

Comply with legal obligations

Resolve disputes

Once data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights as a Data Subject

Under the Kenya Data Protection Act, you have the following rights:

Right to be informed – we must inform you how your data is used.

Right of access – you can request access to your personal data held by us.

Right to rectification – correction of inaccurate or incomplete data.

Right to erasure / deletion – in certain circumstances you may request data be deleted.

Right to restrict processing – e.g. where data is contested.

Right to object – especially for direct marketing.

Data portability – where applicable, to receive a copy of data in a structured, commonly used format.

Right to withdraw consent at any time (for processing based on consent).

To exercise your rights, please WhatsApp us at +25440257276. We aim to respond within the time frames required by law.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

Enable basic website functionality

Analyze usage and improve our site

Provide personalized content or advertising (only with your consent)

You may set your browser to refuse non-essential cookies or opt out via our cookie consent tool. Essential cookies required for site function will still operate.

10. Security

We implement reasonable technical and organizational measures to secure your personal data against loss, unauthorized access, alteration, or disclosure. Measures include:

Encryption of sensitive data

Secure servers and access controls

Regular audits and security assessments

11. Children

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will notify you as required (e.g. via WhatsApp or prominent notice on our site).

13. Complaints, Questions & Contact

If you have any questions or wish to exercise your data protection rights, or if you are unhappy with how we process your data, you may:

WhatsApp us at: +254740257276

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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